Showing posts with label service recovery. Show all posts
Showing posts with label service recovery. Show all posts

Video: The Malaysia I-City KFC Assault

[via malaysiakini]

A video footage of KFC staff assaulting its customer at I-City in Shah Alam, Malaysia has gone viral on the internet. 

In the video, three male staff stormed out of the counter and one of them was seen trying to hold back the other two from approaching the victim.

As more staff emerged from within, one of them suddenly dashed forward amid the confusion and punched the victim, causing him to fall onto a chair.

Rumors were rife that the victim had insulted the KFC staff with degratory words which led to the attack.

The victim, Danny Ng, held the press conference to clarify and deny allegations by netizens that the assault was due to him uttering vuglar and discriminatory words at the KFC staff.

While Ng admitted that he was angry and had shouted at the staff, he stressed he “definitely did not use vulgarities or make racial slurs.”  [via JakartaGlobe]

To A Certain Big Organisation Out There...



A service breakdown occurs when the expectations of a customer are not met.

When this unhappy customer feedback to you, it goes to show that he is giving you the opportunity to make things right.

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2011 March 28: Updates from AVA and Downtown East
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