Showing posts with label
service recovery
.
Show all posts
Showing posts with label
service recovery
.
Show all posts
Friday, 10 February 2012
Video: The Malaysia I-City KFC Assault
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[via malaysiakini ] A video footage of KFC staff assaulting its customer at I-City in Shah Alam, Malaysia has gone viral on the inter...
Tuesday, 29 March 2011
To A Certain Big Organisation Out There...
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A service breakdown occurs when the expectations of a customer are not met. When this unhappy customer feedback to you, it goes to ...
Saturday, 26 March 2011
Adopt a Bunny @ Downtown East! No fee payable.
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2011 March 28: Updates from AVA and Downtown East (scroll to the bottom please)
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